Through our experience, we can help you constructively challenge your current approach, help structure your initiative, define the operational model and adopt the governance model that best suits your challenge.
Client Journeys, Process Discover & Process Mining
Providing tools, techniques and expertise to build your automation pipeline.
DESIGN & GOVERN
Manage, operate & control
A strong governance model and design standards will ensure consistency and adoption in any transformation project
Assess & Scale
A review of infrastructure, practices and processes to accelerate internal knowledge and promote new and fit for purpose ways of working.
It is about laying foundations that create sustainable change.
PROCESS DISCOVERY & MINING
DEFINING CLIENT JOURNEYS
Customer & Colleague Journey Mapping provides you with the means of holistically looking at your business. These insights will allow you to create a roadmap of initiatives that target areas such as improving customer experience, increasing customer retention and reducing processing costs
DESIGN & GOVERN
CENTRE OF EXCELLENCE DESIGN
We will support your business in the Design and Implementation of your Automation Centre of Excellence. The aim is to achieve Scalability and maximise your ROI
IDENTIFY (ASSETS & SCALE?)
The Automation assessment covers three key areas that are critical for a successful initiative, reviewing existing landscape, assets, processes and practices to identify bottlenecks or constraints.
This results in a set of practical recommendations for client consideration.