Get in touch with us and enjoy uninterrupted support
Supporting your automation journey all the way to success.
Looking for help to support your
automation project, trust the
experts and get in touch.
We support BPM, RPA, ODM, ECM, CAPTURE, and Process Mining projects. ABP also fully supports its proprietary automation solutions for AI and SABE.
Dedicated Team
Bugs, infrastructure issues or even a significant failure can be dealt with immediately by our experts.
Customer Support Portal
Our Customers have full access to ABP online ticket system, enabling ticket creation and follow-up.
Service Level Agreements
24/7 support availability ensure our customers to trust in their automation solution even if things go wrong.
Peace of mind
Customers will be kept fully in the loop with all that is happening with their automation solution.
OUR MISSION AND GOALS
At Agile, we understand the importance of support to an automation solution and that is why we have developed a 24/7, 365 days of the year support team to assist our clients.
Providing this support is essential to our clients and ensures that they are kept fully in the loop with all that is happening with their automation solution while also having a safety net option.
Application
• Install and configure new technology • Assist with technology-related issues • Troubleshooting systems and applications • Implement and assist on applicational roll out • Code check and code review • Provide Training to business and Tech Teams
Technical
• Correct issues relating to bugs in the software • Increase functionality of the software • Create documentation to support operational effectiveness • Emergency fixes quick responses to software downtime • Resolve potential security issues • Performance analysis and improvement
Managed Service
• Proactively manage applications and systems in an agile • Provide a rapid response • Monitor service performance • Identify threats in process, responding promptly to mitigate their impact • Streamline your business’ day-to-day functions and operations to free-up your in-house IT team to focus more on your business’ overall strategy • Reduce downtime by carrying out repairs more quickly • Contribute to increasing customer satisfaction and business performance
