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GET IN TOUCH WITH US & ENJOY UNINTERRUPTED SUPPORT 

Supporting your automation journey all the way to success. 

Beyond the launch lies the true test of technology – and that's where our AI-powered Automation house excels. We don't just deploy; we deploy with a promise of excellence.

 

Experience our 360-degree support services that keep your processes and infrastructure robust and responsive 24/7/365. From infrastructure audits to real-time troubleshooting and proactive alerts for upgrades or patches, our support extends the lifecycle of your deployment. We're vigilant so you can be visionary, maintaining the heartbeat of your automation solutions with a support team that never sleeps. Our after-deployment care ensures your peace of mind, making us not just a service provider but a relentless partner in your continuous success.

Get in touch now to find out more.

ABP Support Offering GIF

Our Support Offer

  • Infrastructure audit and architecture design

  • Infrastructure issues and platform housekeeping

  • Development advisory and monitoring

  • Active alerting service regarding any upgrade or patch identified by the software supplier, support expiration versions or impact of third-party supplier components 

  • Installation and upgrade assistance

  • Instana and Turbonomic specialists:

    • INSTANA monitors and analyses your applications, services, infrastructure, web browsers, mobile applications, and more for over 200 domain-specific technologies.

    • TURBONOMIC software “stitches” your business-critical applications to your underlying resources at every layer of the stack.

Support Offer
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Our Support Team Ensures Smooth Operations

Dedicated Team

Bugs, infrastructure issues or even a significant failure can be dealt with immediately by our experts.

Service Level Agreements

24/7 support availability ensures our customers trust in their automation solution even if things go wrong.

Customer Support Portal

Our Customers have full access to ABP online ticket system, enabling ticket creation and follow-up.

Peace of Mind

Customers will be kept fully in the loop with all that is happening with their automation solution.

Dashboard Reports

Our End Of Month reporting keeps you up-to-date on your help desk statistics.

System Alert

We take care of your software maintenance and will alert of any software upgrades and fixes.

Process Support Packs

Process Support responds to issues or problems in processes after they have occurred or have been reported by the customer. 

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8 am to 5 pm Weekdays

STANDARD

  • Incident analysis

  • Incident fix

  • Improvement recommendations

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8 am to 8 pm Weekdays

EXTENDED

  • Standard Options +

  • Wider window of response

  • Improved case response

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24/7 Support

PREMIUM

  • Extended options +

  • Mission critical support

  • Wider window of response

  • Accelerated case response

Tech Support Packs

Tech Support aim to identify and resolve customer issues proactively before they escalate into problems. Additionally, they serve to augment the client's knowledge and expertise regarding the platform.

ABP Support Standard Pack Icon

8 am to 5 pm Weekdays

STANDARD

  • Installation & upgrade assistance

  • Infrastructure audit & analysis

  • Improvement recommendations

  • Development advisory

  • Infrastructure incident solving

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8 am to 8 pm Weekdays

EXTENDED

  • Standard Options +

  • Wider window of response

  • Improved case response

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24/7 Support

PREMIUM

  • Extended options +

  • Mission critical support

  • Wider window of response

  • Accelerated case response

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