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PRIVACY POLICY

​Last updated August 18, 2025

Introduction

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This Privacy Policy (“Policy”) explains how ABP Consultancy (“ABP”, “we”, “us”, “our”) collects, uses, shares, and protects personal data ("Personal Data"), including when artificial intelligence (“AI”) or automated decision-making is involved.


This Policy applies to:
 

  • Your use of our websites and applications (“Site”);

  • Your purchase or use of our services;

  • Your interaction with us (e.g., by phone, email, surveys, or events);

  • Our marketing and business development activities.
     

We regularly review this Policy. The latest version will always be available on our Site. Your provision of Personal Data is subject to your consent, unless required by law. Without the requested Personal Data, we may not be able to provide you with the relevant services.

1.    Important information and who we are

 

ABP Global Ltd (Group) is made up of different legal entities. This Policy is issued on behalf of the Group. When we say “ABP Consultancy” we mean the relevant entity responsible for processing your data.
 

We have appointed a Data Protection Officer (DPO) to oversee privacy matters.

Contact: Legal@abpconsultancy.com

2. The purpose of Collecting and Processing Personal Data

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The purpose of collecting and processing your Personal Data is to:

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  • Provide consultancy and advisory services to clients, including project management, delivery, and client communications.

  • Deliver training, workshops, and AI-based assessments as part of our professional services.

  • Manage client relationships and business operations, including billing, payments, and service improvement.

  • Support recruitment and human resources activities, such as reviewing applications and managing employment records.

  • Develop and enhance our services and AI tools, including internal research and quality improvement (using anonymised data where possible).

  • Comply with legal, contractual, and regulatory obligations, including record-keeping, tax, and data protection laws.

3. Types of Personal Data We Collect

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  • Identity Data: name, date of birth, gender, title, user IDs.

  • Contact Data: address, email, phone numbers.

  • Financial Data: payment details, bank information.

  • Transaction Data: services purchased, invoices, order history.

  • Technical Data: IP address, device IDs, browser type, system logs, AI interaction data.

  • Profile Data: login credentials, preferences, survey responses, chatbot history.

  • Usage Data: website navigation, click behaviour, AI tool usage.

  • Marketing Data: opt-ins/opt-outs, campaign engagement.

  • Special Category Data: not actively collected. If required, will only be processed with explicit consent or legal obligation. 

  • Aggregated Data: anonymised statistical data, used to improve services and AI systems.

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4. How We Collect Personal Data​
 

  • Directly from you: via forms, phone, email, events, surveys.

  • Automatically: through cookies, analytics tools, chatbots, and AI-driven systems.

  • Third parties: analytics providers, advertising networks, payment processors.

  • Public sources: government registers, professional directories.

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​AI Tools: We use Microsoft Clarity, Google Analytics, and other AI/ML tools to analyse behaviour, personalise experiences, and detect fraud.

5.    How We Use Your Personal Data

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We use your Personal Data to:

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  • Register you as a client and deliver services.

  • Process and collect payments.

  • Communicate about service updates, changes, and support.

  • Improve our Site and services using analytics and AI.

  • Deliver personalised recommendations and marketing (with your consent where required).

  • Secure our systems and prevent fraud.

  • Train and improve AI models (with anonymised/aggregated data where possible).

  • Comply with legal obligations.

6.    Disclosures of Your Personal Data

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We share your data only with:
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  • Internal ABP entities.

  • Trusted service providers (IT, payments, AI/analytics, cloud hosting).

  • Business partners where collaboration is required (with appropriate contracts).

  • Regulators, courts, or law enforcement (where legally required).

  • Buyers/new owners in the event of a merger or sale.

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We do not sell your Personal Data.

7. Data Security

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We apply strict security measures including:

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  • Encryption and pseudonymisation of sensitive data.

  • Access controls and audit logs.

  • AI oversight, including bias testing and human review procedures.

  • Incident response plans for breaches.

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Only authorised employees and service providers can access your data.

8. Data Retention

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We keep personal data only as long as needed:

 

  • Client/contractual data – contract duration + 2 years.

  • Financial/transaction data – 6 years (tax law).

  • AI/interaction logs – 2 years unless you withdraw consent.

  • Aggregated/anonymised data – may be retained indefinitely.

9.    Your Legal Rights

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For UK/EU Citizens/Residents You have the right to:

 

a.    Access the Personal Data we hold about you.

b.    Correct or update inaccurate or incomplete information.

c.    Request deletion of your Personal Data where lawful to do so.

d.    Restrict or object to certain types of processing, including direct marketing.

e.    Request data portability, allowing you to obtain and reuse your Personal Data for your own purposes.

f.    Withdraw consent where processing is based on consent (this will not affect processing carried out before withdrawal).

g.    Request human review of decisions made using automated or AI-based processing, where applicable.

 

For Personal Data held /processed  in Israel

 

In accordance with Section 11 of the Privacy Protection Law, 1981 (the "Law"), you are hereby informed that the personal data you provide is collected and stored in a database held by us. Please be advised that under Section 13 of the Law, you are entitled, to review the Personal Data held about you in our database. If you find that the Personal Data is incorrect, incomplete, unclear, or outdated, you may request its amendment or deletion in accordance with Section 14 of the Law. The Personal Data may be transferred to third parties only for the purposes described above, or as required by law.

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Contact: Legal@abpconsultancy.com to exercise your rights.

10.    International Transfers

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We may transfer data outside the UK/EEA (e.g., US cloud or AI providers).

Safeguards:

 

  • Adequacy decisions,

  • Standard Contractual Clauses,

  • Encryption/pseudonymisation.

11. Complaints

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You may lodge complaints with the Information Commissioner’s Office (ICO) (www.ico.org.uk). We encourage you to contact us first at Legal@abpconsultancy.com.

12. Changes To This Policy

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We may update this Policy. Significant changes will be posted on our Site and, where required, we will request renewed consent.

13. Third-party links 

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Our Site may include links to external websites, plug-ins, and AI-enabled services. We are not responsible for their policies – please read them carefully.

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