Automation, leveraging artificial intelligence (AI) and other technologies, has opened up new possibilities. The pace of adoption has been rapid. Institutions of all sizes globally are leveraging automation to drive value. According to the McKinsey Automation Survey, 57 percent of 1,300 institutions surveyed,have already started on this journey, with another 18 percent planning to kick off something within the next year.
However, success is far from guaranteed. According to a recent UI Path Survey, only 55 percent of automation programs have reached full potential ROI. Working with over 50 clients across multiple industries, ABP believes that true potential of automation is achieved by scaling fast and aligning automation to strategic business objectives. Success is not defined by the use of individual technologies to resolve tactical issues but by taking a holistic problem solving approach to achieve business objectives and see how various automation technologies such as workflow automation, RPA, process mining, machine learning, AI or OCR fit together in a “business-model-driven process automation”.
Why organisation are struggling to realise full potential of automation?
As a part of the UiPath survey mentioned above, they asked their customers, what were the main reasons stopping customers to scale their automation initiatives and amplifying the returns. Here are the top five challenges organisations face while scaling:
Lack of methodology
Many clients will use RPA for select parts of their business – be that for accounts payable invoices or HR purposes, but most will not plot out a road map to use automation across as many areas as possible.
Having a team who really know the best way to create a work flow for automation is key, and some businesses will just dump it into an IT department without any real thought on stepping it up and moving forward.
Getting Management onboard
One of the biggest barriers to implement RPA in the work place is that quite simply, some stakeholders don’t understand what it is or how to do it – this then puts a stop on projects as they are not given the budget required. Companies such as ABP can work with teams to educate different levels of management to show the real value.
Low involvement with IT
The key is to get the IT team involved from early on, then there are no big surprises when you tell them about larger projects and processes that are being implemented.
Taking a Joined up approach to Automation
The benefits to scaling up automation across the business will work wonders; lowering costs, improving client experience and increasing revenues. The objectives would be to create a strategic roadmap for goals that a business wants to achieve through automation workflow.
ABP has found that if you step it up even further to bring technologies together to work in sync, you can then fully achieve the potential of hyperautomation. Rather than just working on the lower value, repetitive tasks it’s about focusing also on the higher value, knowledge-based work which will assist employees by augmenting expert work in real time.
We are hosting a webinar on 26th July 1.00 pm BST - Understanding how to move beyond RPA to hyperautomation. In this webinar we will discuss how you can move from adhoc automation instances to a more business goal oriented approach to automation. You can register here to join us.
ABP is also hosting a number of workshops with existing customers to help you scale your RPA and really achieve business objectives through automation. We specialise in crafting solutions that bring together various automation technologies to deliver business objectives.
Interested? Get in touch with our team today at 020 80 51 24 78.