OUR SOLUTIONS

Digital transformation through smart solutions

At ABP Consultancy, we are shifting from traditional service delivery to creating solutions that bring speed, consistency, and measurable impact. Our goal is to help organisations move faster and perform better in every area of their operations. We learn from every engagement. That experience shapes our solutions, allowing us to embed innovation and best practices into everything we deliver. Each solution we build focuses on efficiency, customer experience, and sustainable performance. We help your organisation reduce friction, improve NPS, and achieve results that last.

Intelligent Assistant for Customer Experience

  • AI-driven conversational engine with real-time intent recognition
  • Seamless CRM and order management system integration (Salesforce, Dynamics, SAP)
  • Continuous learning from chat, voice, and email interactions
  • Configurable knowledge base with contextual search and adaptive responses
  • Analytics and performance dashboards for CSAT, FTR, and deflection metrics

  • Reduces inbound demand by resolving common queries automatically
  • Improves First-Time Resolution through intelligent routing and contextual responses
  • Enhances agent productivity with real-time co-pilot suggestions
  • Delivers measurable improvements in Customer Satisfaction and Net Promoter Scores

  • Customer query triage and instant FAQ resolution
  • Automated order tracking and returns management
  • Intelligent escalation to live agents with full conversation history
  • Real-time support for agents handling complex interactions

  • Deployed across multiple customer service environments in telecom, utilities, and retail
  • Processes thousands of customer interactions per day with enterprise-grade uptime
  • Continuously enhanced through ABP Consultancy’s AI and automation innovation roadmap

SABE: Empower Your Digital Transformation Journey

  • Automation platform built for small to medium-sized businesses, encompassing content management, workflow and robotics capabilities.
  • Software-as-a-service licence model offering flexible deployment and cost control.
  • Simplified user experience emphasising ease of use, enabling businesses with limited automation maturity to move fast.
  • 24/7 support option for larger user volumes, ensuring uptime and reliability.
  • Cost-control mechanisms tailored to SMBs including tiered subscription packages.

  • Enables SMBs to adopt automation without the complexity and cost typically reserved for enterprise-scale solutions.
  • Provides a turnkey automation platform so you can focus on core operations while moving toward digital maturity.
  • Offers clear licencing models and support levels, reducing ambiguity and risk for growth-minded organisations.
  • Ensures compliance, security and governance are baked in, helping smaller businesses meet the standards expected of larger firms.

  • Automation of invoice processing, purchase-order management and dematerialisation of finance operations.
  • Workflow automation for SMB content management, document handling and internal approvals. Derived from content management focus.
  • Broad "process automation simplified" tasks for SMBs, automating routine functions and enabling teams to focus on higher value work.

  • Designed specifically to meet the needs of SMBs, rather than adapted from large-scale enterprise platforms.
  • Licence and support model gives transparency on scale variables, from single user to 50+ users with 24/7 support.
  • Built on years of automation expertise from the consultancy behind it, indicating maturity and practical grounding.

NHS Platform – Healthcare Automation Enablement Framework Definition

  • Centralised orchestration and governance model
  • Shared automation assets and reusable templates
  • Compliance-aligned design (NHS Digital, Data Security Standards)
  • Integration with patient, HR, and finance systems (e.g., ESR, Oracle, EMIS)
  • Monitoring and reporting dashboards for automation ROI and compliance

  • Reduces cost and complexity of automation implementation across Trusts
  • Accelerates deployment through reusable, NHS-approved assets
  • Strengthens compliance and security alignment across departments
  • Enables continuous optimization and scalability at regional or national levels

  • Patient referral triage automation across multiple systems
  • Payroll and HR onboarding synchronization with ESR
  • Clinical correspondence routing and document management
  • Invoice validation and procurement workflow automation

  • Established through NHS England partnership, extending to multiple Trusts
  • Supports thousands of automated transactions per day with enterprise-grade reliability
  • Designed to evolve through February 2026 under the NHS automation enablement roadmap

Our Assets

Seamlessly Transition to Modern Technologies

Legacy systems can hinder organisational growth and agility. Coach Migration is designed to help you seamlessly transition from outdated technologies to modern platforms. Our migration tools and expertise enable a smooth and efficient migration process, ensuring minimal disruption and maximising the benefits of the new environment. Whether you’re migrating from legacy business process management (BPM) systems or other outdated technologies, Coach Migration provides a comprehensive solution to accelerate your digital transformation journey.

Unify and Simplify Your Content Management

Managing multiple content management systems within an organisation can be complex and inefficient. That’s where ECM Federator comes in. Our innovative solution acts as a central point of contact and an abstraction layer between various content management systems. By seamlessly integrating content from different platforms, ECM Federator eliminates silos, enhances data consistency, and streamlines workflows.