A breakfast briefing on the future of customer experience

Join ABP Consultancy and moreIQ on Tuesday 8 December for a breakfast briefing on the future of customer experience, with customer stories and a live demonstration. Two hours of insight over breakfast, and you are welcome to stay for lunch afterwards.

Your customers already tell you what matters, and few organisations hear it. Over one morning you will:

  • Hear a keynote on where customer experience is heading, and what it means for how you listen, respond and improve.
  • Learn how the Adaptive Enterprise approach turns what customers say into coordinated action across your organisation.
  • Hear from customers already using moreIQ about what changed and what they learned.
  • See moreIQ live: answers from your approved content, and the Control Room that shows what customers ask, where answers fall short and how they feel.

The briefing is for leaders responsible for customer experience, customer operations, digital, innovation and operations, and the technology leaders who support them.

Breakfast is provided. Please bring ID, as you will need it to gain access to the building.

Agenda

Times are provisional and may change as the programme is confirmed.

  1. Arrival, registration and breakfast

    Breakfast and coffee. Demo stations open for early arrivals.

  2. Welcome

    Our host opens the morning and sets the theme: customers already tell you what matters, and few organisations hear it.

  3. Keynote: the future of customer experience

    Where customer experience is heading, and why listening at scale is becoming the differentiator.

    Mark Robbins
    Mark RobbinsChief Outcome Officer, ABP Consultancy

  4. The Adaptive Enterprise: from customer signals to coordinated action

    A short film, then a live walk-through of one event becoming a signal, a decision and a measured outcome, and how moreIQ is a practical first step.

  5. Customer fireside chat

    Customers in conversation: why they started, what changed and what they learned. Moderated, with questions from the room. Panellists TBC

  6. moreIQ demonstration

    See moreIQ live: the assistant answering from approved content, then the Control Room showing topics, sentiment and knowledge gaps. Ends with how a first 30 days works.

  7. Close and next steps

    Our host closes the programme, with an invitation to a working session on your own content.

  8. Lunch and networking (optional)

    Stay for lunch if you can. Demo stations stay open, with the ABP and moreIQ team on hand.